Frequently Asked Questions (FAQ)

Answers to Your Common Questions, if you have more questions, please Contact Us

1. How do I register and create an account on KnowActions?

To register, download and install KnowActions from the Play Store (Android) or App Store (iOS).

Open the app and create an account using the Sign-Up link. Enter your Email address, Password, and Username, then tap ‘SIGN UP.’

2. How do I login?

Open the KnowActions app.

On the Welcome screen, enter your Email address and Password, then tap LOGIN.

You will remain logged in unless you Log Out using the Side Menu.

3. How do I change my password?

Access the side menu by tapping your profile photo or blank avatar at the top right of the screen.

Tap on My Account, then Change Password.

Enter your current password, then your new password and confirm it.

4. How do I change my profile photo?

Access the side menu by tapping your profile photo or blank avatar at the top right of the screen.

Tap on My Account, then tap on the current profile photo or blank avatar to upload a new photo from your gallery or take a new one with your camera.

5. What is my Team?

Your Team is the environment where you assign and get assigned meeting actions. You can invite users to your Team as needed.

6. How do I invite others to my Team?

Access the side menu by tapping your profile photo or blank avatar at the top right of the screen.

Tap Manage Users, then Invite User.

You can invite users using their username if they are already on KnowActions or by entering their email address.

Invited users will show as pending until they accept the invitation.

7. How do I assign an action to another user in my team?

Tap the add icon at the bottom of the My Actions page. This Icon can also be accessed on the Actions Assigned by Me page and the Meeting Actions page.

On the Record Actions page, either enter text or use the speech-to-text function to add an action.

To record an action using the speech-to-text function, tap and hold the microphone icon to record. You will need to hold the record button for the entirety of the recorded phrase. Once you have released the microphone icon the speech-to-text input will be processed and displayed on screen. This will take a few seconds to process.

Use the + icon to assign it to another user and the calendar icon to add a due date.

Save the action, then use the Share button to assign it to the chosen user.

8. How do I move an action from 'To Do' to 'Done'?

Actions will appear on the My Actions page. The default category when the page is opened is the ‘To Do’ category.

You can change the category you are viewing by tapping the relevant button at the top of the screen, "To Do", "On-Hold", "In Progress" or "Done". The category you are viewing will be highlighted in blue.

To change the status of an action assigned to you, drag the action from the 'To Do' list to the 'On-Hold' list, then to 'In Progress,' and finally to 'Done' once completed.

This tracking method helps monitor the progress of actions.

9. How do I use 'Speech-to-text'?

To record an action using the speech-to-text function, tap and hold the microphone icon to record. You will need to hold the record button for the entirety of the recorded phrase.

If you are using 'Device' audio recording you will see the text appear as you record, with a slight delay.

When you are using 'Cloud' audio recording the speech input is processed to text after the recording has finished. Once you have released the microphone icon the speech-to-text input will be processed and displayed on screen. This may take a few seconds to process.

If you have a PRO plan you can assign the action to another member of your Team using Speech-to-Text. To assign it in this manner use the expression 'at [username]' which will automatically assign the action to the specified user. The basic plan uses your device’s local speech-to-text functionality, while paid plans offer advanced speech-to-text features.

10. Can I assign actions to anyone?

You can assign actions to anyone in your Team. To add people to your Team, invite them via the KnowActions general directory or by email. They must accept your invitation to be part of your Team and receive assigned actions.

11. Can I ask for Data Deletion?

Yes, you can request data deletion by clicking the "? Contact us" button on the bottom right of the webpage. Type "Data Deletion" in the "Description" box and send the email. You will receive a response confirming your request shortly.

12. What user plans are available in KnowActions?

KnowActions offers a basic plan for free and a paid PRO plan. Basic Plan users can connect with up to 10 users and access the mobile app.

PRO plan users have unlimited connections, access to both the mobile app and web dashboard, and additional speech-to-text functionality, being able to use 'cloud' speech-to-text audio recording and the ability to assign actions using speech input.

13. What platforms is KnowActions available on

KnowActions is available on both the Google Play Store and the Apple App Store, as well as a web dashboard accessible at www.knowactions.com.

14. How can I create and manage actions?

Create new actions by pressing the "+" button on the main screen of the mobile app. Actions can be recorded using keyboard input or speech-to-text. Add meeting details, assign the action to a user, set a due date, and track its progress through various statuses.

15. How do I switch between 'device' and 'cloud' audio recording?

Cloud' audio recording is available to users on a PRO plan.

To switch between 'device' and 'cloud' audio recording, access the side menu by tapping your profile photo or blank avatar at the top right of the screen.

Tap on My Account. Beside 'Recording Audio' you can select 'Device' or 'Cloud'. The selected mode will be coloured blue.

16. How do I view and filter actions?

View actions assigned to you, by you, and associated with meetings. Sort views by creation date or due date and filter views by action category.

17. How can I track the status of my actions?

Actions approaching their due date will be highlighted in amber or red. Use the status updates and comments to monitor and manage your actions efficiently.

18. Can I use KnowActions for team meetings?

Yes, KnowActions is designed to facilitate action tracking and assignment in team meetings, ensuring visibility and completion of tasks as agreed.